I would like to thank you for an employee like Asha Dhana, Claims Assesor, from your Claims Department.
She gave me absoluut outstanding and professional assistance. There is no words to thank her. Her customer service is of such a high quality.
In a time when I was so stressed before the operation and the man who sold my policy to me refused to even talk to me, he told me straight that there is nothing I need to know. Asha was the one who came to my resque. It was not one of her duties, , but she explained everything to me without ever getting funny about anything. All the time she stayed a lady and set my mind at peace.
After my operation she guided me and told me step by step what I had to do next. Every detail that she needed from your company’s side to complete her task. She always kept me informed regarding the progress and even picked up where my medical aid was at fault. She would even tell me exactly what and how to explain to my medical aid in order to get the correct response.
It is very seldom that a person gets this excellent service anywhere in the world. She is one in a million and is much appreciated. I’ll remember her for the rest of my life and tell people about your company because of the awesome manner she handled every detail, so that we can learn as well how to do it.
Warm regards and with many thanks for employing such a high quality person to work with your customers. She surely kept your company’s name very high.
-LA DE BRUYN