FA News – 19 March 2025
Healthcare decisions are not just about medical needs: they also involve other considerations that can significantly impact an individual’s financial wellbeing.
Understanding how medical aid works, the costs involved, and potential financial risks is essential for making informed choices. However, many consumers struggle to navigate the complexities of the medical aid landscape, which can lead to unexpected expenses and gaps in cover. This is where financial literacy becomes critical and where brokers play a key role in helping individuals understand the products available and how they can choose the right combination of medical aid and gap cover to meet their individual needs.
Lack of knowledge can be detrimental
Financial literacy is a crucial yet often overlooked aspect of healthcare decision-making. In simple terms, financial literacy refers to an individual’s ability to understand and manage their financial resources effectively. When it comes to healthcare, this means being able to navigate complex medical aid policies, understand benefits and exclusions, and make informed choices about cover.
Medical aid brochures and policy documents can be notoriously confusing, even for financially savvy individuals. Industry-specific jargon, varying levels of cover, and hidden costs such as co-payments, penalties, and exclusions can make it difficult for consumers to assess whether they have adequate protection. Misunderstanding these details can lead to unexpected out-of-pocket expenses, sometimes amounting to hundreds of thousands of Rands.
This is where financial advisors and brokers play a pivotal role. Their expertise is essential in helping clients ensure they select appropriate plans that balance affordability with sufficient cover. Without this guidance, individuals risk either being underinsured or paying for benefits they don’t need.
Medical aid alone is no longer enough
It is all too easy to assume that if a medical aid plan states ‘100% of medical scheme tariff’ coverage, they will not face any additional costs. However, the medical scheme tariff or medical aid rate is rarely what procedures and treatments actually cost. It is simply the rate at which a medical aid scheme reimburses healthcare providers for services rendered to its members. This tariff is set by the medical scheme itself and varies depending on the plan and provider agreements. The reality is that specialists, anaesthetists, and surgeons often charge well beyond these tariffs, sometimes as much as 500% of the medical aid rate, leaving patients with substantial shortfalls.
This is where gap cover becomes essential. Gap cover bridges the financial gap between what medical schemes pay and the actual costs of private in-hospital healthcare services. Without it, patients could find themselves in financial distress after a hospitalisation or medical procedure. Even comprehensive medical aid plans come with limitations, such as co-payments for specialist consultations or caps on certain treatments like cancer care. Brokers play a vital role in helping clients understand these potential costs and in recommending the most appropriate gap cover solutions to mitigate financial risk.
Guiding healthcare-related financial decisions
Brokers do far more than just sell medical aid plans. They provide invaluable financial advice tailored to each client’s unique circumstances. This process begins with a thorough needs analysis, considering numerous factors. These include age and life stage considerations – a young couple may prioritise maternity benefits, while an older individual may require more extensive cover for chronic illnesses or cancer treatment.
It is also essential to take into account budget constraints. The best plan is only effective if it remains affordable. Brokers help clients strike a balance between comprehensive cover and financial sustainability. In addition, understanding medical aid limitations related to a client’s existing cover allows brokers to recommend suitable gap cover products that address specific shortfalls.
Brokers also play a crucial role in educating clients about common misconceptions surrounding gap cover. Many people mistakenly believe that gap cover will pay for all out-of-pocket expenses, including day-to-day medical costs like doctor visits or medication. In reality, gap cover primarily addresses in-hospital medical expense shortfalls. By dispelling these myths, brokers ensure that clients have realistic expectations and avoid costly misunderstandings.
Expectation vs. reality
Aligning client expectations with financial realities is vital. Many individuals aspire to have premium-level healthcare cover but may struggle to afford it. Brokers can help clients strike a balance between affordability and adequate protection, ensuring they do not overcommit financially while still securing essential cover. At the same time, many clients underestimate the importance of gap cover, assuming their medical aid will cover all expenses. Brokers must educate them on the financial risks posed by medical aid shortfalls and demonstrate how gap cover can mitigate these unexpected costs. Without this understanding, individuals may find themselves burdened with significant out-of-pocket expenses after a hospital stay or medical procedure.
Ultimately, financial literacy in healthcare is about empowering individuals to make informed, sustainable decisions that protect them from financial strain. Brokers serve as indispensable guides in this journey, helping clients navigate complex medical aid structures, identify potential shortfalls, and secure the right combination of medical aid and gap cover. By enhancing financial literacy, brokers contribute to a more knowledgeable and financially secure consumer base.
James White, Director of Sales and Marketing at Turnberry Management Risk Solutions
Why medical aid alone is not enough and how financial literacy can protect you
What is Gap Cover?
https://getcovered.turnberry.co.za/app/1
Client Testimonials
We are pensioners and although we do have a medical aid we cannot afford the burden of any extra financial costs charged by doctors/specialists who are contracted out. Would you recommend Turnberry – The choice is easy-Turnberry! “par excellence”. Sakkie Venter
Gap cover has benefitted me as a pensioner by picking up medical costs not covered by medical aid. I would recommend Turnberry to my family and friends. Turnberry’s services are prompt & efficient and their claim submission requirements are made clear upfront.
I just can’t describe the peace of mind that my co-payment was completely paid in full ! As a pensioner I don’t have that extra money and I required surgery as I was in a lot of pain. Gap Cover is absolutely a necessity as co-payments are a huge problem for Hospital admission if you don’t have extra cover ! 10 out of 10 for Service and handling of my claim. Aletta Webb
Turnberry has helped us immensely. Three years ago we had an emergency and ended up having to pay quite a large amount of money out to Doctors. Since then my husband has lost his employment and we had to downscale our Medical Aid and that was when we were told to take out Gap cover. As pensioners with no pension OR income we were very shocked to receive accounts from doctors as well as the hospital. We realise now how much help Gap cover has been to us. The Staff have been so accommodating when I had questions and the Claim form has helped me immensely. I have to add as a 61 year old, who does not know much about computers etc., I found it easy. Claims were dealt with speedily. THANK YOU SO MUCH! Ms PL Smith