

FA News – Inside – 1st November 2025
South Africa’s healthcare system is under more pressure than ever before, with medical inflation rising faster than both salaries and medical aid premiums. As a result, medical expense shortfalls and co-payments are becoming increasingly common, even on higher-end comprehensive medical aid plans, increasing the financial burden on households. For clients, these unexpected costs can quickly escalate into tens of thousands of Rands, jeopardising both their health and their long-term financial security. Financial advisors cannot afford to ignore this risk – it has become essential to include gap cover as a cornerstone of holistic, future-focused financial planning.
Why medical aid alone is no longer enough
Healthcare costs in South Africa are typically increasing at two to three times the rate of consumer inflation. This creates a significant disparity between what medical aids can cover and what healthcare actually costs, and as people are under more financial pressure, their income and savings growth cannot keep pace.
Medical aid is a critical component of comprehensive healthcare protection, but it is no longer sufficient to guarantee financial security. The reality is that many hospitals and specialists charge far more than medical aid scheme rates, leaving members responsible for the difference. Even top-tier options have co-payments, sub-limits and exclusions that can translate into hefty out-of-pocket expenses. This in turn can derail financial strategies and place strain on households already grappling with rising living costs.
Medical inflation has caused healthcare to become one of the largest and most unpredictable expenses for many people today, and those who have retired are at even greater risk. Without comprehensive and effective planning, retirement funds meant for day-to-day living can be depleted far earlier than expected.
Gap cover is an essential financial safety net
Gap cover plays a vital role in a financial planning strategy that takes the realities of our current economic climate into account. By bridging the gap between what medical aids pay and what providers charge, gap cover protects clients from medical expense shortfalls, co-payments and sub-limits. This helps to ensure they do not need to tap into long-term savings or derail retirement and education goals to pay for healthcare.
Gap cover also allows clients to access the quality healthcare they need without cost becoming the most important factor. Essentially, gap cover provides peace of mind while safeguarding wealth. In addition, by addressing healthcare planning proactively, advisors can mitigate risks while at the same time strengthening their value proposition. This can become an important differentiator in a competitive market, unlocking opportunities for deeper, more loyal client relationships.
Strengthening client trust through healthcare planning
Healthcare is not just a financial concern; it is deeply personal and emotional. When advisors address it proactively, they demonstrate foresight and genuine care for their clients’ wellbeing. By integrating healthcare protection into their strategies, advisors position themselves as holistic partners rather than product-focused planners.
This approach preserves long-term financial goals by shielding savings from unexpected medical shocks, and it reinforces trust by showing that the advisor has anticipated risks beyond investment performance. Healthcare planning also creates ongoing engagement opportunities, as benefits, premiums and products need to be reviewed annually.
Key takeaway for 2026
Medical aid remains essential, but it is no longer enough. Medical inflation poses a silent but serious threat to long-term financial security, while gap cover provides an effective safeguard. Advisors who incorporate healthcare planning into their strategies demonstrate empathy, foresight and professionalism, which are qualities that build trust and resilience. As the cost and complexity of healthcare continue to rise, integrating healthcare protection into financial planning is critical.
Turnberry Management Risk Solutions (Pty) Ltd is an authorised Financial Services Provider (FSP no. 36571). Underwritten by Lombard Insurance Company, an Authorised Financial Services Provider (FSP 1596) and Insurer conducting non-life insurance business.
Tony Singleton, CEO at Turnberry Management Risk Solutions
APPLY NOW AND GET COVERED
Client Testimonials
Turnberry have been absolutely amazing. Mitze was the consultant on our claim and she went above and beyond to assist us. The first claim was submitted online, thereafter when I tried to submit the form for another claim, the online form was not available. However, all claims were emailed to Mitze who ensured they were processed. If you want exceptional service and a hassel free claim process, use Turnberry.
The service we received Turnberry was outstanding. If I had to rate your company it would be 10plus! The turnaround was less than 5-working days – outstanding and so it goes on. Thank you!!!!! Michael
So far I have been very satisfied with each claim that I have submitted. I have been emailing my claims directly online on the website, and attaching all the relevant documentation. Does everyone need Gap Cover? ‘Do it, you never know when you might need it, trust me you won’t want to be without it!’ Tyrone Swart