InsuranceBiz – 4th June 2026
Access to private healthcare in South Africa depends not only on having medical aid but also on being able to afford the full cost of treatment. While medical aid provides essential cover, it does not always pay the full cost of specialist care. Specialists often charge well above scheme rates, and co-payments and sub-limits are becoming more common, even on top-tier plans, making the decision to seeking treatment more difficult. Gap cover has become essential in addressing these shortfalls by covering the difference between what medical schemes pay and what specialists charge, helping to ensure that cost does not limit access to appropriate care.
Increasing costs are limiting access
One of the main challenges in accessing specialist care is the gap between what medical schemes pay and what specialists charge. Medical aid reimburses treatment according to its own scheme rates, while specialists often charge significantly more – potentially up to five times the scheme rate. This can result in large and unexpected out-of-pocket expenses for procedures of all types, from complex or specialised cases to routine hospital events. When multiple specialists are involved, these costs can escalate rapidly.
Co-payments and sub-limits add further financial pressure. A co-payment is an amount that must be paid towards a procedure, often upfront before treatment can go ahead. Co-payments can apply to specific procedures, hospital admissions, or when using a specialist or hospital outside of a scheme’s network, and they can be substantial. Sub-limits are caps on what a medical scheme will pay for certain treatments; once that limit is reached, the remaining cost falls to the patient.
Collectively, these costs can influence which specialist is consulted, whether treatment goes ahead, or whether care is delayed, even on higher-tier medical aid plans.
Support when you need it most
Gap cover is designed to work alongside medical aid by covering the shortfalls that arise when scheme benefits do not fully match what providers charge. This includes specialist fee shortfalls, co-payments, and certain sub-limits, all of which reduce out-of-pocket costs and make specialist care more accessible. Gap cover ensures that patients can proceed with the treatment they need, providing the freedom and peace of mind to consult appropriate specialists without cost being the deciding factor. In doing so, it offers not only financial protection but better access to care.
Getting your cover right
Medical aid remains a critical part of accessing private healthcare, but the reality is that it does not always provide full cover for specialist treatment. Rising costs, higher specialist fees, and evolving benefit structures mean that financial shortfalls are an ongoing reality.
Gap cover helps to address these shortfalls by covering the difference between what medical schemes pay and what treatment actually costs, making it easier to access specialist care when it is needed, without being limited by immediate financial constraints.
That said, gap cover works best when it is properly aligned with medical aid to effectively fill the gaps. It is important to speak to a broker or financial adviser who can help you understand how your medical aid works, where potential shortfalls may arise, and how gap cover can support both financial well-being and access to care.
Tony Singleton, CEO Turnberry Management
APPLY NOW AND GET COVERED
APPLY NOW AND GET COVERED
Client Testimonials
Turnberry have been absolutely amazing. Mitze was the consultant on our claim and she went above and beyond to assist us. The first claim was submitted online, thereafter when I tried to submit the form for another claim, the online form was not available. However, all claims were emailed to Mitze who ensured they were processed. If you want exceptional service and a hassel free claim process, use Turnberry.
Seamless and extremely efficient. Would highly recommend it. In fact I have already referred a friend to my broker and suggested she opt for Turnberry. Cheryl Beer
BEST INSURANCE PRODUCT I HAVE EVER PURCHASED. Have claimed numerous times and always been paid in full in a short space of time. No drama or fuss of insurer looking for reasons not to pay. I have already recommended Turnberry Gap Cover to my family, friends and colleagues, and will continue to do so. Happy to have my name used for a product that I highly recommend. Fran Davidson